Frequently Asked Questions

1. What does Oakleya sell?

Oakleya is an online store specializing in women’s clothing. We offer our products to customers in the United States.

2. Where does Oakleya ship?

We currently ship to addresses within the United States only.

We do not currently offer international shipping.

3. Is shipping free?

Yes. Standard shipping is free for eligible orders within the United States.

4. How long does shipping take?

Orders are generally delivered within 5–8 business days after processing.

Please note that delivery times are estimates and may vary due to carrier delays, holidays, weather, or other circumstances outside our control.

5. How long does it take to process my order?

Orders are generally processed within 1–3 business days after the order is placed.

Once your order has been shipped, you may receive a shipping confirmation with tracking information.

6. How can I track my order?

You can track your order through our Track Your Order page without downloading an app.

You will generally need your order number and the email address used when placing the order.

If you cannot find your order information, contact us at Contact@oakleya.shop.

7. Can I return my order?

Yes. Oakleya accepts eligible returns within 30 calendar days of delivery.

Items must generally be unworn, unused, and returned in their original condition.

Please review our Return and Refund Policy for complete details.

8. Is return shipping free?

Yes. Oakleya provides free return shipping for eligible returns.

Please contact us before sending an item back so that we can provide the appropriate return instructions.

9. Do you charge a restocking fee?

No. Oakleya does not charge a restocking fee for eligible returns.

10. Do you have final-sale items?

No. Oakleya currently does not offer final-sale items. Eligible purchases can be returned within the applicable 30-day return period, subject to our return conditions.

11. How will I receive my refund?

Approved refunds are issued to the original payment method used for the purchase.

After your return has been received and inspected, please allow approximately 5–8 business days for the refund to appear, depending on your bank or payment provider.

12. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Include your order number and, when applicable, clear photographs of the item and packaging.

Our customer service team will review the issue and assist you with an appropriate resolution.

13. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at Contact@oakleya.shop.

We will make reasonable efforts to assist you before the order is processed or shipped. However, we cannot guarantee that changes or cancellations will be possible once an order has been processed or shipped.

14. What payment methods do you accept?

Available payment methods are displayed during checkout. Payments are processed securely through the payment providers available on our Website.

15. What if my package says "delivered" but I cannot find it?

First, check around your delivery location and with household members or neighbors.

You can also review the tracking information provided by the shipping carrier.

If you still cannot locate your package, contact us at Contact@oakleya.shop with your order number so we can assist you.

16. Do you have a physical store?

Oakleya operates as an online store. Our business address is:

100 Seneca St
Buffalo, NY 14203
United States

17. How can I contact Oakleya?

You can contact us using the information below:

Email: Contact@oakleya.shop
Phone: +1 317-787-4634
Oakleya 100 Seneca St Buffalo, NY 14203 United States