Shipping Policy

At Oakleya, we are committed to providing a simple and reliable shipping experience for our customers. This Shipping Policy explains how we process and deliver orders placed through Oakleya.shop.

1. Shipping Locations

Oakleya currently ships orders within the United States only.

We do not currently offer international shipping.

2. Free Shipping

We offer free standard shipping on all eligible orders within the United States.

There are no additional standard shipping charges at checkout for eligible orders.

3. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

Processing times may be slightly longer during periods of high order volume, holidays, promotions, or unforeseen circumstances.

4. Delivery Time

After processing, standard delivery generally takes approximately 5–8 business days.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, weather, holidays, and other circumstances outside our reasonable control.

5. Order Tracking

When tracking information is available, we will provide it to you by email after your order has been shipped.

You can use the tracking information provided by the carrier to monitor your shipment.

Please allow some time for tracking information to become active after the package has been shipped.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice that your shipping address is incorrect, please contact us as soon as possible at Contact@oakleya.shop.

We will make reasonable efforts to assist with address corrections before the order is shipped. However, we cannot guarantee that an address can be changed after an order has been processed or shipped.

7. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside Oakleya's control.

If your package is delayed, please first check the tracking information provided by the carrier.

If you believe your package has been lost or has not been delivered within a reasonable period, please contact us at Contact@oakleya.shop with your order number so that we can assist you.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Please provide your order number and photographs of the package and the damaged product when applicable. We will review the issue and provide an appropriate resolution.

9. Delivery Issues

If tracking information indicates that your package was delivered but you cannot locate it, please check with household members, neighbors, and the delivery location first.

You may also contact the shipping carrier directly using the tracking information.

If you still cannot locate your package, contact Oakleya at Contact@oakleya.shop and we will review the available information and assist you where possible.

10. Shipping Confirmation

Once your order has been shipped, you may receive a shipping confirmation email containing available tracking information.

Please make sure that your email address is correct when placing your order so that you can receive order and shipping updates.

11. Contact Information

If you have any questions about shipping or your order, please contact us:

Oakleya
100 Seneca St
Buffalo, NY 14203
United States

Email: Contact@oakleya.shop
Phone: +1 317-787-4634
Website: Oakleya.shop

We are happy to assist you with any shipping-related questions.